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Deposits and why we take them

As you can imagine, it’s been a very tricky time navigating our guests not being able to come for appointments, especially due to Covid. We obviously sympathize as it was hard for all, but unfortunately we simply can’t sustain it. We therefore require a 50% Deposit on all colour appointments from now.

How does it work?

All appointments require a deposit to secure your booking. This booking deposit will be redeemed against your service bill in the salon.

We ask that you pay a 50% deposit for all colour bookings from now on.

FAQ

What happens if I cancel my appointment?

If you wish to cancel your appointment, the online deposit paid will be refunded to your account within 5-10 business days. You will also be refunded your deposit if the salon cancels your appointment for any reason.

What happens if I cancel my appointment with less than 24 hours notice or don’t show up?

If cancel your appointment less than the 24-hour period of our cancellation policy, you will be charged a 50% cancellation fee of the appointment booked. This fee will be collected using the card details stored on file. The cancellation fee will potentially range from £20.00 up to £80.00 based on how long an appointment was originally booked for.

What happens to my deposit if I reschedule my booking?

The deposit is kept on your account for your next appointment.

How to pay your deposit

When booking an online haircut, you will be asked to pay a £10.00 deposit through our secure online booking system.

When booking over the phone or email we will ask your permission to charge a deposit to the card details that you have previously used to book online with. Our payment system is powered by Stripe, who has the very highest security and Level 1 PCI Compliance. Our staff, nor our booking software company, have access to the raw card details at any stage.

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If we do not have a securely stored card on file, we will ask for these at the time of booking over the phone.

At your request, we can add a new card on file and delete an old card.

If you wish for us to not have your card details on file, we can take the deposit over the phone and as we don’t have your permission to save them, we would simply ask that you provide a deposit every time you wanted to book with us.

You can of course also pop in store, where you can pay the deposit in person.

Thank you and we hope you understand.